20% off Everything! Discount automatically applies at checkout. All commercial yarn at least half off with further 20% at checkout!

Postage & Delivery

UK

Postage and packaging within the UK is a flat rate of £4.00 for orders up to £9.9.99  £100 and above is free. All orders are sent 1st class using Royal Mail.  Delivery estimate is 1 - 2 working days after dispatch.

Europe

Postage and Packaging for Europe, excluding the UK, is £8.00 for order up to £69.99.  Orders of £70 and over receive free shipping. All orders are sent using Royal Mail from the UK.  Delivery estimate is 3 - 5 working days after dispatch. You are responsible for any import charges you receive on your parcel.

USA & Canada

We are shipping to the USA and Canada and providing a tracked and signed service only at this time.

Rest of World

Due to Covid-19, we don't have shipping rates set for the rest of the world, but if you are interested in purchasing then please do get in touch at thequeenofpurls@gmail.com so we can check if Royal Mail is delivering to your country.

Delivery

Orders will be packed and dispatched within 1-3 days of ordering. 

We will post the goods to the address you specify for delivery in your order via Royal Mail. It is important that this address is accurate.  If paying with PayPay please make sure your PayPal address is correct and you can receive your order at this address. We cannot accept any liability for any loss or damage to the goods once they have been delivered. Most orders will be dispatched within 1 – 2 working days from the order date, but can take up to 7. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Where is my Parcel?

Please be aware that due to Covid-19 your parcel may take longer to arrive.

Royal mail does not consider post lost until a certain number of days have passed.  If your parcel has not arrived in the timeframes stated below, please get in touch with The Queen of Purls as soon as possible to resolve this.

UK - 15 working days

Europe - 20 working days

USA & Canada - 25 working days

Rest of World - 25 working days